Customer Excellence Associate
BloomThis is an e-commerce that delivers premium fresh flowers on demand and via subscription. BloomThis is using technology to create the best possible experience of buying and receiving flowers. We set ourselves apart by offering handcrafted artisan flowers designed by our highly skilled professional florist and creating the best possible online experience. In doing so, we are becoming Malaysia’s most loved flower brand.
We are looking for young, passionate talents who want to contribute in a fast growing business. If you are someone with a good back, strong stomach, level head and a big heart, we want you!
We are looking for a professional Customer Excellence Associate to accurately represent BloomThis in creating memorable moments for anyone that comes across our brand. We intent
to build sustainable relationship with our customers through honest, open and clear communication.
About the role:
We’re looking for someone ambitious who is willing to take the extra mile in engaging our customers. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connection with our customers.
- Manage high volume of daily enquiries by providing accurate, valid and complete information
- Assist and guide customers to place orders on our sales channels
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution
- Work closely with production and operation team to ensure products and services rendered can achieve high customer satisfaction
- Improve the operational systems, processes and best practices in support of organization’s mission
- Contribution of short and long term organizational planning strategy
- Proven working experience in a sales or customer care role
- Possess strong interpersonal communication skills
- Self- initiator with a high sense of urgency
- Enjoy working in a fast-paced environment (start-up experience is a plus)
- Excels at multitasking, prioritizing and managing time effectively
- Passionate about enhancing customer experience to promote retention and loyalty
- Ability to remain calm and empathetic in high stress situations
- Excellent interpersonal skills and collaborative management style
- Date and performance oriented, able to identify and manage up-selling and cross-selling opportunities
- Knowledge in using any CRM tool will be an added advantage
- Experience in e-commerce, retail or consumer product support
Travel allowance, Insurance, Flowers